At Mofu Labs, we aim to deliver your products safely and on time.
Order Processing:
• Orders are processed within 1–2 business days after confirmation
Shipping Time:
• Delivery typically takes 3–7 business days depending on your location
Shipping Charges:
• Shipping charges (if applicable) will be calculated at checkout
Order Tracking:
• Once your order is shipped, you will receive tracking details via email or SMS
Delays:
• Delivery timelines may be affected by unforeseen circumstances such as weather conditions, logistics issues, public holidays, or events beyond our control
Delivery Attempts:
• Our courier partners may attempt delivery multiple times before marking the order as undelivered
Cash on Delivery (COD):
• COD orders must be accepted at the time of delivery
• Failure to accept COD orders may result in restrictions on future COD orders
Lost Shipments:
• In case of lost shipments, Kumoumo will coordinate with the courier partner to investigate and resolve the issue
Incorrect Address:
• Please ensure that your shipping details are accurate and complete
• Kumoumo will not be responsible for delays or losses due to incorrect or incomplete addresses
For any shipping-related queries, please contact us.